Teams at DXC Technology

Lead day-to-day contact center operations through Associate Managers to meet SLAs, KPIs, quality, and compliance. Drive performance management, coaching, workforce alignment, process optimization, and continuous improvement. Partner with stakeholders to enhance customer experience, operational efficiency, revenue, and audit readiness across multi-channel support environments.

Administer and sustain the on‑premises Ab Initio ETL platform supporting PeopleSoft HCM. Install, configure, patch, and troubleshoot Ab Initio, Oracle, and Solaris/UNIX components. Manage job execution, scheduling, metadata/repository, file movement, access, monitoring, automation, runbooks, and change control. Coordinate with cross-functional teams, support hardening, backups, vulnerability remediation, and compliance in a secure federal environment.

As a ServiceNow Developer, you will implement and optimize ServiceNow solutions, assist with process improvements, and guide teams while ensuring compliance with best practices. The role requires collaboration, reporting, and system integration focused on IT service management.