Teams at DXC Technology

Provides senior-level technical design, implementation, administration, and support for Microsoft Intune, SCCM, Azure Virtual Desktop, FSLogix, and thin-client environments. Leads endpoint security hardening, Zero Trust, MFA, Conditional Access, compliance monitoring, migrations, and rollout activities. Resolves complex escalated incidents, performs root cause analysis, supports ITIL incident, problem, and change processes, and creates technical documentation while collaborating with cross-functional teams.

Provides Level 3 administration and support for Microsoft 365 services, including Teams, Exchange Online, SharePoint, and OneDrive. Resolves escalated incidents, performs root cause analysis, monitors platform performance and security, manages configurations and policies, and supports ITIL incident, problem, and change processes. The role also develops automation, documentation, continuous improvement initiatives, and cross-functional stakeholder collaboration.

Lead major IT incidents from acknowledgment through service restoration, coordinating technical teams, service providers, communications, escalations, workarounds, documentation, and post-incident reviews. Maintain incident management processes, governance, KPIs, and RCA/AAR activities while driving continuous improvement and meeting P1 resolution targets. The role supports a global 24/7 command center and requires shift flexibility, strong ITIL knowledge, and effective decision-making under pressure.