Teams at Dwelly

Own and optimize telephony, messaging, email, and WhatsApp communication infrastructure. Configure providers, manage routing workflows, troubleshoot incidents, support CRM integrations, and coordinate testing and vendor escalations. Assist with telecom integrations during acquisitions, including number porting, migrations, technical diagrams, and automation. Monitor channel reliability, delivery quality, and performance while providing internal support and improving operational processes.

Manage the day-to-day payments operation across multiple agencies, leading finance administration teams and ensuring SLA performance, processing accuracy, arrears management, and SOP adherence. Responsibilities include people management, coaching, performance scorecards, quality controls, exception resolution, root-cause analysis, and handling complex payment escalations involving landlords, tenants, banks, and suppliers. The role also partners cross-functionally on operational consistency, team scaling, and automation initiatives.

Manage Dwelly’s compliance framework across AML, data protection, lettings regulation, training, policies, reporting, and regulatory monitoring. Serve as MLRO and DPO, oversee customer due diligence, sanctions screening, GDPR compliance, regulatory relationships, and compliance integration for acquired agencies. Partner with legal, operations, product, people, and leadership teams to embed compliance across a fast-growing residential lettings business.