Teams at Dura Digital

Own and grow a portfolio of Canadian client accounts as the senior relationship lead. Responsibilities include account planning, renewals, expansions, cross-selling, executive stakeholder engagement, revenue forecasting, client satisfaction, business reviews, and collaboration with delivery and studio teams. The role also provides market insight, strengthens client partnerships, coaches account management practices, and drives sustainable revenue growth while maintaining service quality and organizational values.

Build and deploy production-grade integrations, full-stack applications, and AI-enabled solutions directly within customer environments. Collaborate with technical stakeholders and executives, translate ambiguous business problems into scalable software, evaluate AI system reliability, guide deployments, troubleshoot complex issues, and provide customer feedback to product and engineering teams.

Lead client advisory, strategy, design, delivery, and optimization of AI and automation solutions for healthcare payer workflows. Facilitate discovery workshops, develop adoption roadmaps, design responsible AI architectures, establish governance and human-in-the-loop controls, evaluate platforms and vendors, support pre-sales, and coordinate cross-functional delivery. Apply technologies including large language models, retrieval-augmented generation, workflow automation, copilots, and agentic AI in regulated healthcare environments.