Teams at Duplo

Own daily settlement and reconciliation operations across banks, payment processors, merchants, wallets, and internal systems. Manage liquidity, payouts, card acquiring settlements, transaction exceptions, reversals, refunds, chargebacks, provider relationships, reporting, controls, audits, and incident resolution. Partner with Finance, Product, and Engineering to improve processes, automate workflows, reduce financial leakage, and ensure regulatory compliance. Lead and develop the Settlement and Reconciliation team.

Own strategy and roadmap for Duplo Dashboard (spend management, billing, compartmentalisation, TMS, e-invoicing). Lead end-to-end monetisation delivery, run customer discovery across African markets, define success metrics, plan migrations, write BRDs/PRDs, and collaborate with Engineering, Design, Compliance, Finance and GTM to drive adoption and revenue.

Support B2B customers through onboarding, training, product adoption, and issue resolution. Manage support tickets in Zoho Desk, monitor customer engagement and churn signals, maintain CRM records, support renewals and expansions, and create knowledge base documentation. Escalate complex issues and provide visibility into customer status, risks, milestones, and operational metrics.