Teams at Duplo

Own strategy and roadmap for Duplo Dashboard (spend management, billing, compartmentalisation, TMS, e-invoicing). Lead end-to-end monetisation delivery, run customer discovery across African markets, define success metrics, plan migrations, write BRDs/PRDs, and collaborate with Engineering, Design, Compliance, Finance and GTM to drive adoption and revenue.

Support B2B customers through onboarding, training, product adoption, and issue resolution. Manage support tickets in Zoho Desk, monitor customer engagement and churn signals, maintain CRM records, support renewals and expansions, and create knowledge base documentation. Escalate complex issues and provide visibility into customer status, risks, milestones, and operational metrics.

Drive revenue by identifying and closing mid-market and enterprise payment opportunities. Manage full sales cycle from prospecting to contracting, deliver product demos, negotiate commercial terms, onboard clients, maintain CRM pipeline, conduct business reviews, and provide market intelligence to refine commercial strategies and grow transaction volumes.