Teams at Duck Creek Technologies

Provides expert functional application support for Duck Creek Reinsurance, owning complex client issues from investigation through resolution. Translates business requirements into specifications, configurations, defects, and enhancements; coordinates with Product, Engineering, Cloud Operations, and consultants; supports testing, releases, deployments, and stabilization. Monitors incidents and service performance, conducts root-cause and problem management, maintains knowledge documentation, communicates with clients, and mentors analysts.

Provides first-line technical support for Duck Creek applications by owning tickets, troubleshooting application, data, integration, configuration, database, cloud, authentication, API, and IIS issues. Documents incidents and resolutions, manages backlog and service standards, escalates complex problems, collaborates with development and infrastructure teams, and recommends improvements. The role also supports releases, monitoring, knowledge-base updates, and ongoing application support process enhancements.

Provides first-line technical support for Duck Creek applications, managing tickets, troubleshooting application, database, integration, configuration, and authentication issues, and escalating complex problems. Documents incidents and resolutions, monitors service delivery, reduces backlog, and collaborates with development and infrastructure teams on recurring issues and improvements. Requires hands-on experience with SQL Server, Azure, IIS, SSO/SAML, REST APIs, PowerShell, XML/XSLT, and related enterprise technologies.