Teams at Duck Creek Technologies

Build LLM evaluation harnesses using golden datasets and metrics such as precision, recall, F1, calibration, and LLM-as-judge scoring. Design knowledge graphs for structured entities and relationships, including graph queries, traversal, and similarity retrieval. Develop Python-based GenAI pipelines using prompting, RAG, and structured outputs. Write tested code, collaborate with senior engineers, and document technical work.

Delivers customer implementation projects by configuring, integrating, and extending a SaaS platform. Owns technical handoffs, production support, troubleshooting, root-cause analysis, testing, debugging, deployment automation, monitoring, and reusable configurations. Collaborates with customers, Delivery, Product, and Engineering teams to create maintainable solutions and feed recurring issues back into the product.

Provides advanced technical support for Duck Creek applications, monitors performance and system health, resolves complex incidents, leads root cause analysis, and coordinates patches and releases. The role collaborates with development, infrastructure, and QA teams, maintains incident documentation, tracks SLA adherence, analyzes recurring issues, and improves support processes and application stability.