DS Smith Benefits Overview

Supports the Customer Services team as a key contact for existing and potential customers. Maintains accurate administrative processes, reporting, and information while coordinating with external sales, onsite teams, internal partners, and stakeholders. Requires strong organisation, attention to detail, customer communication skills, multitasking ability, and confidence using Microsoft Office tools. Full training is provided on the company’s systems, products, and manufacturing processes.

Manage a portfolio of key FMCG and industrial customers across the UK, executing account plans to drive revenue growth, margin improvement, retention, and loyalty. Develop strategic customer partnerships, coordinate sustainable packaging solutions with design and innovation teams, manage sales forecasts and CRM metrics, and collaborate with sales and operations teams. This remote role requires regular travel for client pitches, site visits, and stakeholder meetings.

Provides part-time administrative and customer support for sales and customer service functions. Responsibilities include managing customer accounts, maintaining records and reports, handling enquiries, coordinating with external sales and site teams, and improving administrative processes. The role requires strong organisation, accuracy, communication, customer focus, and Microsoft Office skills. Full training is provided in company systems, products, and manufacturing processes.