Teams at Drive Sally

Provides first-line customer support to prospective and existing drivers through SMS, phone, email, chat, and in-person interactions. Diagnoses and resolves escalated issues, coordinates with Sales, Service and Repair, Payments, Claims, and other teams, and owns cases through resolution. Supports onboarding, vehicle rental and return processes, branch operations, documentation, and process improvement by identifying recurring customer issues.

Provide front-line customer support across in-person, phone, and email; complete driver onboarding and account management; process rentals and returns; coordinate vehicle service and accident intake; maintain accurate records; identify and escalate recurring issues; support upsells and daily branch operations to maximize satisfaction and retention.