Teams at Drive Sally

Provide in-person, phone, and email support to prospective and existing drivers. Handle onboarding, account management, vehicle handoffs, returns, service scheduling, accident intake, upsells, and record accuracy while meeting CSAT, response time, retention, and operational quality metrics.

Provide in-person, phone, and email support to rideshare and taxi drivers through onboarding, account management, vehicle handoffs, returns, and service coordination. Maintain accurate records, handle accident intake, upsell add-ons, and escalate recurring issues to improve operations and customer satisfaction.