Teams at Drawbridge

Leads enterprise business systems, internal IT, data foundations, integrations, workplace technology, security controls, and disaster recovery. Owns application roadmaps, Salesforce and ERP ecosystems, SaaS vendors, data governance, automation, employee onboarding and support, access management, compliance evidence, and continuity planning. Manages the business systems and IT team, budgets, vendors, and cross-functional interfaces with product engineering.

Manage client case intake, classification, routing, documentation, status updates, and SLA monitoring. Resolve common platform, process, and policy questions; validate forms and supporting information; coordinate with technical, advisory, client service, and relationship teams; and escalate issues when needed. The role supports consistent service delivery through checklists, templates, and workflow processes while developing expertise in cybersecurity risk management, IT controls, regulatory standards, and client engagement.

Performs automation-first quality assurance across web applications, APIs, data pipelines, and AI-powered features. Responsibilities include writing automated tests, evaluating AI outputs, testing security controls, triaging Azure DevOps pipeline failures, documenting bugs, conducting smoke and regression testing, and improving test frameworks and quality tooling within an agile sprint team.