Teams at Dragonfly Health

Reviews, analyzes, and processes pharmacy claims in a remote call center environment. Investigates discrepancies, resolves claim issues with pharmacies and providers, maintains accurate documentation for audits, identifies process-improvement trends, and follows HIPAA and corporate confidentiality requirements.

Reviews, analyzes, and processes pharmacy claims in a remote call center while ensuring accuracy, timeliness, and regulatory compliance. Investigates discrepancies, resolves claim issues with pharmacies, providers, and internal teams, maintains documentation for audits, identifies process trends, and protects confidential patient information. The role requires pharmacy billing knowledge, insurance verification experience, claims adjudication skills, strong data entry and analytical abilities, and professional communication.

Processes pharmacy claims in a remote call center, investigates discrepancies, resolves billing issues with pharmacies and providers, documents claims for audits, identifies accuracy trends, and maintains HIPAA and regulatory compliance. The role requires pharmacy billing knowledge, insurance verification experience, claims adjudication familiarity, strong data-entry and analytical skills, professional communication, and attention to detail.