Teams at Dr. Squatch

Leads cross-functional product commercialization and strategic launches across Product, Marketing, Supply Chain, Manufacturing, and Finance. Manages stage-gate processes, timelines, weekly meetings, launch communications, deliverables, and deadlines. Identifies process gaps, develops scalable solutions, drives operational efficiencies, and supports the growth of the Commercialization function.

Leads day-to-day operations with an outsourced customer support partner, including queue management, launch preparation, training, escalations, policies, macros, review moderation, NPS, CSAT, reporting, and customer sentiment programs. The role resolves complex issues, identifies process improvements, manages support platforms, and advocates for customer-focused solutions across Marketing, Operations, Retail, and Product teams.

Leads daily manufacturing shift execution for cold-process soap and deodorant production, overseeing safety, quality, output, staffing, labor utilization, GMP compliance, and housekeeping. Coaches production leads and hourly associates, manages attendance and training, monitors performance metrics, coordinates with Planning, Maintenance, Quality, Warehouse, EH&S, and HR, and drives continuous improvement through standard work, 5S, root cause analysis, and visual management.