Downstream Systems, Inc.
Downstream Systems, Inc. Benefits Overview
Compensation + Benefits
Offers 401(K)
Offers life insurance
Provides 401(K) matching
Offers company equity
Offers employee stock purchase plan
Offers dental insurance
Offers health insurance
Offers Flexible Spending Account (FSA)
Offers vision insurance
Provides family medical leave
Work-Life Balance + Wellbeing
Offers generous PTO
Provides paid sick days
Provides bereavement leave
Provides paid holidays
Provides floating holidays
Provides access to an onsite gym
Company Culture
Provides onsite office parking
Offers a remote work program
Allows work from home occasionally
Utilizes a full-time remote friendly model
Utilizes a hybrid work model
Recently posted jobs
eCommerce • Internet of Things • Logistics • Other • Sales • Software • Automation
Own complex enterprise customer accounts from onboarding through retention and expansion. Lead QBRs, churn recovery, upsell conversations, multi-product quoting, supplier sourcing, and escalations. Serve as the final quality reviewer for team output, coach junior representatives, manage SLA-driven ticket resolution, and determine finance and compliance escalation triggers.
eCommerce • Internet of Things • Logistics • Other • Sales • Software • Automation
Own customer-facing tickets from opening through resolution, including account check-ins, quote and cart creation, SMB onboarding, order changes, refunds, supplier sourcing, and general customer support. Maintain accurate CRM records, meet strict SLA targets, communicate professionally, and manage performance against individual service and quality metrics.
eCommerce • Internet of Things • Logistics • Other • Sales • Software • Automation
Generate top-of-funnel pipeline through high-volume outbound (phone, email, LinkedIn, field), qualify decision-makers, book demos for Account Executives, manage CRM activity, and iterate messaging to convert conversations into opportunities.
