Teams at Doral Automotive Group

Greets dealership customers, answers and routes service calls, schedules appointments, processes payments, reconciles repair orders, maintains transaction records, prepares reports, makes service reminder calls, and supports clerical and customer waiting-area activities.

Sells automobiles in a dealership showroom, assists customers with vehicle selection, explains features and financing options, conducts test drives, completes sales paperwork, and meets monthly sales targets. Maintains prospect and owner follow-up systems, supports customer satisfaction and referrals, prepares vehicles for delivery, schedules initial service appointments, and coordinates with finance, insurance, and service departments.

Handles service chats, incoming appointment calls, appointment confirmations, customer follow-up, and lead tracking for sales, service, and parts departments. Maintains accurate customer records in the CRM and dealership management system, schedules and reschedules appointments, records customer interactions, follows phone scripts, promotes dealership incentives, and coordinates with departments to track appointment outcomes and customer retention.