Teams at Donor Network West

Provides lobby administration, reception, guest registration, phone coverage, building access monitoring, mail and shipping coordination, vendor access, supplies management, and administrative support for headquarters operations, safety, risk, and other teams. Assists with meetings, travel, events, catering, credit card reconciliation, clinical supply distribution, and facilities-related activities while delivering professional customer service.

Coordinates organ and tissue donor referrals, evaluations, donor management, organ recovery, preservation, allocation, and transportation. Provides onsite hospital support, donor-family counseling, documentation, specimen handling, and collaboration with physicians, nurses, recovery teams, coroners, and medical examiners. Maintains critical-care knowledge, organ-packaging proficiency, regulatory compliance, and clinical certifications while traveling throughout the organization’s service area.

Coordinates tissue donation cases from referral through recovery, including donor screening, regulatory documentation, family authorization discussions, hospital and partner communication, logistics, and recovery coordination. Serves as a Donation Discussion subject matter expert, trains and coaches Donation Coordinators, manages escalations and daily floor assignments, identifies process errors, and supports quality assurance, compliance, and operational efficiency in a 24/7 environment.