Teams at Doneverse

Manage escalations and disputes to meet KPIs, lead and coach the Client Experience Specialist team, improve client experience processes, automate or outsource tasks, and manage NPS programs to drive retention and satisfaction.

Lead full-stack development across web, mobile, desktop, and browser apps. Own features end-to-end: design, build, test, deploy, and maintain production systems. Harden AI-generated prototypes, improve architecture, refactor legacy code, ensure quality and scalability, and collaborate with distributed teams.

Manage sales operations by owning SOPs, documentation, and Asana; run daily sales reporting and analyze lost-deal data; use AI call-grading tools for insights; handle SAM onboarding/offboarding and tech training; support QA and provide administrative support to sales leadership.