Domestic & General Benefits Overview

Technical Lead responsible for setting technical direction, defining architecture, leading delivery of scalable cloud-native solutions, mentoring engineers, and partnering with Product, Engineering, Data, and Security teams. The role requires hands-on software engineering leadership across modern cloud technologies, microservices, distributed systems, infrastructure as code, and CI/CD. The lead will drive engineering standards, platform modernization, security, resilience, and strategic technology initiatives across a market unit.

Lead customer and strategic analytics across the US business by building performance frameworks, KPI dashboards, reporting standards, and a trusted customer metrics foundation. Analyze customer outcomes, identify root causes and improvement opportunities, and translate data into commercial recommendations. Partner with revenue, operations, technology, data science, and customer experience leaders to influence priorities, improve retention and satisfaction, support AI and automation initiatives, and embed data-driven decision-making.

Supports corporate governance across a complex group structure by maintaining statutory registers and constitutional documents, coordinating regulatory filings, managing bank mandates and annual general meetings, drafting resolutions, maintaining group structure charts, preparing Board and Committee packs, completing KYC/CDD requests, and managing the company secretarial inbox. The role requires knowledge of corporate governance, company law, Companies Act 2006, Wates Principles, statutory compliance, and legal entity management.