Teams at Docebo

Serve as first point of contact for customers of a SaaS LMS: troubleshoot technical issues via phone/chat/email, gather diagnostic information, resolve or escalate tickets, manage expectations, and maintain punctual attendance and schedule adherence in a hybrid contact-center environment.

Lead end-to-end design of AI-assisted content workflows for an enterprise learning platform. Map complex content structures, prototype feature states and edge cases, partner with product and engineering, craft human-in-the-loop AI interactions, design labels and UX text, and ensure accessibility, localization, and robust permission and recovery flows.

Lead demand generation strategy and execution for a B2B SaaS marketing organization. Own attribution, lead scoring, funnel diagnostics, multi-channel paid media, budget management, forecasting, and cross-functional alignment to drive pipeline, sales velocity, and revenue impact while hiring and coaching a high-performing team.