Teams at Docebo

Serve as first point of contact for customers of a SaaS LMS: troubleshoot technical issues via phone/chat/email, gather diagnostic information, resolve or escalate tickets, manage expectations, and maintain punctual attendance and schedule adherence in a hybrid contact-center environment.

Leads solution design and technical customer engagement for complex mid-market and enterprise SaaS opportunities. Conducts multi-threaded discovery, engages executive stakeholders, translates requirements into learning technology solutions, and advises Account Executives on competitive deal strategy. Partners with Product, Marketing, and Customer Success teams, mentors junior Solutions Consultants, and develops reusable playbooks. Requires expertise in SaaS presales, architecture, APIs, SSO, HRIS integrations, executive storytelling, and complex stakeholder management.

Own complex, end-to-end full-stack features across Angular/TypeScript frontends, backend services, APIs, databases, and platform integrations. Lead architectural decisions, manage technical risks and dependencies, mentor engineers, coordinate delivery across teams, and improve testing, CI/CD, observability, and technical debt management. Serve as the squad’s technical anchor while partnering with Product, Design, QA, SRE, and platform engineering to deliver scalable customer-focused solutions.