Teams at DNI (Delaware Nation Industries)

Maintains and verifies alumni records in ACES, uploads and merges database data, compiles reports, identifies data gaps, and supports account reviews. Provides customer support and training to domestic and overseas users, troubleshoots website registration with technology teams, and helps develop alumni engagement content and campaigns. Requires strong data, communication, research, organizational, and cross-cultural collaboration skills, plus eligibility for a Secret security clearance.

Supports Department of State E2 travel operations, including reviewing travel authorizations and vouchers, managing user accounts, processing diplomatic passport and visa requests, analyzing travel data, troubleshooting customer issues, drafting policies and SOPs, and delivering training. The role also supports travel card compliance, customer relations, operational assessments, and diplomatic courier duties.

Provides research, analytical, data management, policy review, audit support, and program coordination for the Department of State’s overseas buildings organization. Develops briefing materials, reports, and recommendations; coordinates responses to Congress, auditors, inspectors, and other stakeholders; evaluates policies, processes, data practices, and organizational performance; and identifies opportunities to improve efficiency, reporting, and internal controls.