Teams at DNAnexus

Provide scientific and technical customer support for DNAnexus platform users, troubleshoot bioinformatics and NGS workflows, develop customer-facing documentation and assets, manage customer engagements and CRM records, collaborate cross-functionally, and participate in weekend on-call rotations to ensure customer success.

Execute product marketing for AI-enabled omics solutions: produce AI-accelerated content, build sales enablement, coordinate launches, maintain messaging consistency, gather competitive intelligence, and manage cross-functional workstreams to drive pipeline and enablement adoption.

Plan, coordinate, and execute conferences, field events, and webinars end-to-end. Manage timelines, budgets, vendors, speaker logistics, onsite setup, lead capture and CRM handoffs, and post-event reporting. Use AI tools and automation to draft copy, speed workflows, and ensure timely lead tagging and pipeline contribution.