Teams at DMD Systems Recovery, LLC

Manage and grow assigned customer accounts through retention strategies, proactive communication, issue resolution, business reviews, reporting, and upselling. Serve as the primary customer contact while collaborating with sales, operations, logistics, technical, and marketing teams. Monitor KPIs, manage sales pipelines, identify service opportunities, and improve account profitability and customer outcomes. The role also uses CRM, ERP, Microsoft Office, and AI tools to support account management and decision-making.

Conduct outbound prospecting and generate new B2B opportunities through calls, email, and LinkedIn. Manage the full sales cycle for transactional ITAD opportunities, including qualification, quoting, negotiation, and closing. Collaborate with field sales on strategic accounts, manage smaller and mid-market relationships, achieve activity and revenue targets, and maintain accurate CRM records and forecasts.

Sorts and records incoming IT assets, captures asset data, determines processing paths, organizes equipment by type and value, and separates items for resale or recycling. The role requires accurate data entry, decision-making using established criteria, process improvement recommendations, and occasional offsite project support. Physical duties include prolonged standing and regularly lifting 10–50 pounds or more.