Teams at Diversified Insurance Industries, Inc.

Serve as the front-line receptionist: greet and assist onsite clients and guests, answer inbound calls, manage faxes, prepare reports, support client database projects, and perform general office administrative tasks to ensure smooth operations and excellent client service.

Entry-level trainee role to learn insurance procedures, obtain a Maryland Life and Health License, respond to certificate requests, process endorsements, and maintain client and policy data in the agency management system while supporting account management tasks.

Provide client-facing commercial lines support by managing insurance documentation, renewals, invoices, endorsements, certificates, audits, and renewal timelines. Maintain data integrity in Epic, coordinate account activities, assist with marketing and retention strategies, and serve as a reliable point of contact for complex client issues and carrier interactions.