Teams at Disturbia

Handle customer enquiries across telephone, email, live chat, and social media. Resolve complaints, process refunds and gift cards, respond to reviews, check orders, and investigate shipping issues with distribution partners. Maintain KPI performance, operational reports, and accurate customer records while supporting service improvements, coaching colleagues, and delivering positive customer experiences.

Lead paid social creative strategy across Meta, TikTok and YouTube to drive customer acquisition. Develop conversion-focused creative concepts, briefs and scripts; own testing roadmap; partner with creative, brand and growth teams; evaluate performance (CPA, CTR, CVR, ROAS) and optimise creative, placements and landing experiences to scale results.