Teams at Disguise

Provide first- and second-line technical support to global users remotely and in person. Troubleshoot hardware, software, network, Windows, macOS, and business application issues; manage accounts, permissions, devices, onboarding, offboarding, and ticket queues. Document systems and solutions, escalate complex problems, and collaborate with IT engineers to improve support services and user experience.

Own global product and services fulfilment from order processing through licensing and shipment. Process orders in Salesforce, maintain fulfilment documentation, coordinate with sales, finance, supply chain, procurement, logistics, and product teams, track software licences and stock, resolve escalations, support launches, and improve operational processes. Success is measured by on-time and accurate fulfilment, data quality, stock availability, timely issue resolution, and current process documentation.

Develop and maintain software for live productions across film, television, broadcast, and events. Responsibilities include owning customer and internal projects, building features with Product, writing tested and maintainable C++ code, debugging, code review, supporting existing products, collaborating with Support, and sharing technical knowledge. The role values experience with real-time systems, graphics, media servers, Unreal Engine, and games technology.