Teams at DISA Global Solutions

Reviews and follows up on documentation related to positive drug test results, contacts healthcare providers to verify medications and records, evaluates information for consistency, updates MRO systems, releases verified negative results, escalates discrepancies, and maintains confidentiality while providing responsive service.

Serves as the primary liaison for premier accounts, delivering proactive support, resolving complex issues, managing SLAs, conducting client training, providing specialized reporting, and supporting strategic account initiatives. Builds trusted customer relationships, documents interactions in CRM systems, collaborates with internal teams, and mentors junior client service staff.

Supports end-to-end client onboarding, implementation, and migration for assigned accounts. Responsibilities include gathering requirements, demonstrating and training clients on platform functionality, coordinating configuration and project tasks, resolving issues, tracking timelines and deliverables, facilitating stakeholder communication, escalating risks, maintaining documentation, and supporting process improvements. The role requires strong organization, communication, problem-solving, analytical, and client service skills.