Teams at Direct Connect Group (DCG) LLC

Provides administrative and operational support for client storefronts, automated orders, and fulfillment systems. Monitors order activity, updates storefront data, reviews outputs, resolves routine issues, maintains documentation, supports reporting and billing, and coordinates with internal teams. The role also assists with testing, data validation, system updates, and automation improvements while escalating exceptions and building knowledge of order-management and fulfillment workflows.

Leads creative agency projects from setup through delivery, managing scopes, timelines, budgets, schedules, risks, quality control, vendors, and client communications. Partners with account, strategy, creative, and technical teams, oversees campaign deliverables and post-production, and mentors other project managers.

Manage enterprise client accounts as the primary liaison, coordinating fulfillment, inventory, reporting, database updates, order processing, technology solutions, billing information, and client business reviews. Partner with internal operations, IT, accounting, and production teams to launch programs, resolve issues, monitor service levels, and improve client satisfaction. The role requires at least three years of account management experience, strong communication and organizational skills, and possible Public Trust clearance.