Teams at Direct Connect Group (DCG) LLC

Manage enterprise client accounts as the primary liaison, coordinating fulfillment, inventory, reporting, database updates, order processing, technology solutions, billing information, and client business reviews. Partner with internal operations, IT, accounting, and production teams to launch programs, resolve issues, monitor service levels, and improve client satisfaction. The role requires at least three years of account management experience, strong communication and organizational skills, and possible Public Trust clearance.

Writes and structures content for websites, digital experiences, campaigns, brands, scripts, and print. Develops content frameworks, messaging hierarchies, messaging architecture, brand voice, and machine-readable content. Conducts stakeholder interviews, reviews audits and audience data, contributes to creative concepts, leads client-facing sessions, presents strategies and copy, and collaborates with designers, strategists, and project managers.

Drive new business and manage client accounts for DCG ONE's print and fulfillment services. Develop strategic sales plans, deliver presentations, close deals, oversee program implementation, track projects, resolve client/vendor issues, and maintain professional communications across teams.