DimDrop

DimDrop's technology enables teams to easily create and track all mobile communications with customers.
While the world has embraced mobile technologies as the preferred form of personal communications, many organizations are at a significant disadvantage when it comes to joining the mobile conversation. Mobile devices such as smartphones are typically used by single individuals and designed to work well with other physical mobile devices. Organizations, on the other hand, are made up of teams with distinct needs and objectives and currently do not have the tools to properly manage the volume and variety of mobile communications customers are generating and expecting. The lack of any viable mobile communications platform puts organizations at risk of miscommunication, devalued information, increased churn, decreased engagement, poor customer service, lower customer well-being, reduced individual safety and increased communication expenses. Worse yet, organizations may just ignore their mobile community all together.