Teams at Digital Virgo

Manage technical projects from concept through delivery, coordinating business, technical, and operational teams. Define functional specifications, track deliverables, communicate project status and risks, support UAT and end-to-end validation, monitor issues, and ensure launch readiness. The role also improves project tools, workflows, documentation, and delivery processes while working with API integrations, staging and production environments, and deployment activities.

Monitor digital customer feedback, reviews, complaints, and brand mentions; respond to enquiries; escalate and track issue resolution; assess customer care quality; test subscription and service journeys; report on customer experience KPIs; identify recurring problems; and recommend improvements. The role also includes reviewing dissatisfied-customer calls and occasional visits to a service provider.

Analyzes digital service, marketing, and business performance KPIs; produces reports, forecasts, and optimization recommendations; supports digital campaign planning and execution; coordinates service launches and cross-functional projects; monitors operational performance; manages stakeholder communication; and develops localized marketing initiatives for the Saudi market.