Teams at Digital Risk

Provide VIP customer support as a front-line brand ambassador, resolving escalated telecom issues, documenting interactions in CRM systems, coordinating with internal teams, and transforming negative experiences into positive outcomes. The role requires empathy, clear communication, critical thinking, technical troubleshooting, adaptability, and accurate ticket management in a secure workspace. Responsibilities include addressing billing and product questions, minimizing service disruptions, maintaining customer relationships, and supporting service excellence in a developing program.

The Junior Administrative Assistant will support finance and collections by managing invoices, maintaining billing records, communicating with teams and clients, and ensuring data accuracy.