Teams at Digital Consultants, LLC

On-site AV/IT Program Manager overseeing MSCoE G6 AV/IT support contract: lead personnel, manage staffing and contract performance, ensure compliance with DoD/Army cybersecurity, oversee help desk operations, produce reports and deliverables, plan lifecycle upgrades, enforce QASP metrics, coordinate event support, and manage risks and documentation.

Provide Tier 2 IT support: troubleshoot and resolve or escalate tickets, assist Tier 1, manage account/password tasks, support special projects, train staff, and coordinate with system administrators to ensure service continuity and excellent customer service.

Manage daily AV/IT helpdesk operations at Fort Leonard Wood, oversee Tier 1/2 support, monitor ticket queues, ensure timely resolutions, maintain knowledge base, provide coaching and training, generate analytics and reports, coordinate with technicians, vendors, and government personnel, and support high-visibility events.