Teams at Digital Consultants, LLC

Lead and manage ServiceNow development and support teams, provide technical architecture and governance for ServiceNow implementations, oversee CMDB strategy and data quality, ensure SLA compliance, drive roadmap and analytics, manage incidents and vendor relationships, and support stakeholders in requirements and solution design.

Design, implement, and maintain Cisco Unified Communications platforms (CUCM, Unity, IM&P, Webex). Manage gateways/SBCs (CUBE, ISR/ASR), SIP/QoS/call routing/dial plans, troubleshoot voice/video/conferencing issues, perform upgrades and integrations, document systems, and collaborate with networking/security teams for UC optimization.

Manage and maintain communication circuits and network operations at Langley AFB. Monitor performance, troubleshoot failures, provision network devices (switches, routers, VLANs, crypto), resolve tickets, perform root cause analysis, support implementations and monitoring systems, and coordinate across teams to minimize downtime and ensure secure, reliable communications.