Teams at Diesel Direct

Provides frontline customer support, manages inquiries, orders, billing, recurring orders, quotes, product availability, delivery records, and scheduling. The role handles customer calls and walk-ins, resolves pricing and service issues, supports sales reporting, maintains office supplies and files, and ensures timely order entry. Requires strong communication, organization, multitasking, customer relationship skills, and proficiency with office and business software.

Handle inbound fuel-related customer inquiries, assess needs, prepare accurate quotes, convert opportunities into new business, track interactions in CRM, follow up to drive conversions, and collaborate with field sales and internal teams to onboard customers.

Manage customer billing, order entry, quotes, payments, and supplier rebate programs. Handle incoming calls, walk-ins, and emails; resolve customer questions about pricing, orders, products, and billing. Check product availability, communicate estimated arrival times, provide reports and proof-of-delivery documents, and maintain timely, accurate billing while supporting sales and customer service goals.