Teams at Diebold Nixdorf

Develops and executes complex category strategies, sourcing plans, RFIs, RFPs, supplier evaluations, negotiations, contracts, and supplier management. Partners with cross-functional teams to improve cost, quality, service, delivery, pricing, lead times, payments, and risk mitigation. Maintains spend and volume analytics and recommends improvements to supply chain processes and communication.

Leads strategy, commercial performance, retention, and growth for $50M+ global strategic accounts. Builds executive relationships, negotiates complex contracts, develops multiyear account plans, and mobilizes geographically dispersed cross-functional teams. Oversees revenue, profitability, renewals, forecasts, service performance, and customer risks while identifying expansion opportunities across hardware, software, payments, modernization, and managed services. Requires strong financial acumen, consultative selling, operational judgment, and extensive enterprise account leadership experience.

Provides Level 2 technical support for hardware and software incidents, including troubleshooting, deployment, configuration, installation, remote resolution, and ticket updates. Analyzes ticket history, logs, and journal data; guides customers through resolutions; supports field technicians with service information; identifies recurring failures and prepares management reports. Also trains less-experienced team members and requires strong local-language and business-English communication skills.