Teams at DFIN

The Senior Site Reliability Engineer ensures SaaS platforms remain reliable, performant, secure, and scalable. Responsibilities include building cloud infrastructure, implementing monitoring and alerting, automating operational runbooks and deployments, managing Infrastructure as Code, applying AI-powered observability and remediation, supporting Kubernetes and cloud networking, and leading incident triage and root-cause analysis during 24/7 on-call rotations.

Serves as the primary client contact, coordinating project activities, timelines, deliverables, communications, and shift handovers. Documents client interactions, monitors quality and progress, identifies risks or delays, and escalates issues appropriately. The role requires strong multilingual communication, attention to detail, adaptability, and willingness to work overnight shifts, weekends, and public holidays in a fast-paced service environment.

Supports a portfolio of clients through proactive communication, issue resolution, onboarding, adoption campaigns, renewals, training coordination, and self-service enablement. Maintains CRM records, monitors client engagement and utilization, identifies retention or growth risks, and collaborates with internal teams to deliver consistent service. The role follows established playbooks while supporting high-volume client portfolios and peak-season financial reporting and proxy services.