Teams at Dev.Pro

Provide technical support for global digital and e-commerce services. Responsibilities include triaging alerts and incidents, investigating root causes, escalating issues by impact and severity, monitoring logs and trends, supporting deployments, handling ad-hoc requests, and coordinating with development teams and external partners through resolution. The role also requires documenting technical issues, communicating status updates, and translating complex problems for non-technical audiences.

Perform manual testing of POS applications across web, Windows, Android, and iOS; test REST APIs and integrations; validate features and bug fixes; document and track defects; maintain test cases, plans, and QA documentation; and collaborate with developers and cross-functional global teams throughout the SDLC.

Facilitate Scrum ceremonies, guide teams in applying Agile practices, track team information and metrics in Jira, and support individual team members through regular 1:1s, development planning, career support, and performance reviews. The role combines Scrum Master responsibilities with people management in a remote, cross-functional software development environment.