Devexperts Benefits Overview

Provide Level 1 technical support for B2B clients using market-data products. Troubleshoot high-load financial systems, monitor system health, investigate root causes, document incidents, and support integrations. Collaborate with engineering, business, sales, legal, finance, exchanges, brokers, and market-data providers. Assist with product rollouts, testing, documentation, training, and process improvements while following security, quality, and compliance standards.

Supports market data compliance with exchange regulations and licensing requirements. Maintains license and customer inventories, verifies end-user classifications, prepares usage reports, researches regulatory changes, and coordinates compliance inquiries with exchanges, clients, and internal teams. The role also helps define requirements for compliance tools, improve processes, prepare audits, and maintain accurate documentation.

Provide Level 1 technical support for B2B clients using financial market-data products. Troubleshoot high-load systems, monitor performance, investigate root causes, support integrations, document incidents, and collaborate with engineering and business teams. The role also assists with product rollouts, testing, system documentation, user training, and communication with market-data providers, exchanges, brokers, and trading firms.