Teams at Deskpro

Own the full sales cycle for mid-market customers, from prospecting and discovery through negotiation and close. Generate pipeline through inbound, outbound, and expansion opportunities; sell to technical, security, finance, and procurement stakeholders; and partner with Customer Success on account growth. Maintain disciplined CRM forecasting, qualify opportunities, build business cases, protect deal value, and guide customers through cloud, on-premise, and hybrid deployments.

Build and scale Deskpro’s customer marketing function through customer insights, advocacy programs, testimonials, reviews, lifecycle campaigns, and customer storytelling. Partner with Sales, Customer Success, and Product to drive adoption, cross-sell, upsell, retention, and expansion pipeline. Establish reporting and KPIs, create enablement resources, manage customer interviews and approvals, and use data and AI to improve marketing workflows and demonstrate revenue impact.

Own a high-volume UK and EMEA B2B SaaS customer portfolio, driving retention, renewals, upsell, and cross-sell growth. Responsibilities include success planning, QBRs, value reviews, health monitoring, risk mitigation, customer relationship management, and collaboration with Product, Support, Solutions, and Marketing. The role requires adapting engagement models across SMB and Enterprise customers while managing priorities independently in a remote environment.