Teams at Deployflow

Provide second-line technical support to internal and external customers, investigate and reproduce issues, manage support tickets, communicate progress, prepare release notes, conduct occasional customer site visits, and deliver product training. The role requires administration experience with Microsoft 365, Windows Server, Intune, Azure, and mobile device enrollment, along with strong customer service, troubleshooting, communication, organization, and problem-solving skills.

Provides on-site first-line IT support for staff, students, and systems. Responsibilities include troubleshooting hardware, software, networking, printers, classroom AV, servers, backups, user accounts, and Microsoft 365. The role manages helpdesk tickets, performs PC deployments and maintenance, offers basic user training, documents resolutions, and escalates complex issues to senior engineers while maintaining strong customer service and adherence to IT policies.

Provide application support for internal business applications and client platforms. Investigate and resolve incidents, replicate problems, perform SQL data fixes and queries, create knowledge-base content, support integrations and data security, and collaborate with Customer Service, Business Operations, and Application Management teams. The role also involves improving tools and processes, supporting AWS and business applications, and assisting with ad hoc technology support.