Teams at Deluxe Media Inc.

Provides on-site technical support for hardware, software, operating systems, networks, user accounts, and access permissions. Responsibilities include troubleshooting, system and application installation, equipment maintenance and upgrades, network equipment configuration, IT security support, documentation, and collaboration with IT staff to improve reliability. Requires experience in IT support, knowledge of Windows, Mac, and Linux, networking familiarity, troubleshooting ability, analytical skills, teamwork, and B2-level English.

Leads a team of content ingest and technical QC operators, managing schedules, priorities, resource coverage, production metrics, SOP compliance, error analysis, corrective actions, training, coaching, performance reviews, and workflow improvements. The role ensures delivery deadlines, quality standards, client specifications, and security procedures are met while escalating production issues and maintaining operational reports.

Designs and delivers e-learning, webinars, and live training for freelance translators and editors, focusing on Korean and APAC localization workflows. Covers software, subtitling, localization best practices, AI-enhanced processes, and content security. Responsibilities include researching and writing course content, testing software and courses, tracking completion, updating documentation, supporting outreach, and analyzing training impact on quality and freelancer satisfaction. Requires hands-on translation or editing experience, Korean and English fluency, instructional communication skills, and familiarity with localization tools.