Teams at Delta Group

Conduct surveillance and factual investigations for workers’ compensation and liability insurance claims. Responsibilities include covert video documentation, reviewing police and investigative reports, writing detailed reports, analyzing video, researching social media, traveling to investigation locations, and responding appropriately to developing situations. The role requires extended periods of stationary surveillance, strong observation and judgment, a clean driving record, background-check clearance, and obtaining state investigator licensing.

Investigates suspicious insurance claims, particularly workers’ compensation claims, by interviewing claimants and witnesses, gathering evidence, analyzing databases, documenting findings, and recommending investigative actions. Maintains communication with clients, adjusters, law enforcement, regulators, and industry personnel while ensuring confidentiality, legal compliance, accuracy, and timely case updates.

Manages surveillance investigation cases from assignment through closure by assessing investigative needs, planning activities, monitoring timelines and budgets, reviewing reports and video, maintaining case documentation, and preparing client updates. Coordinates with clients, investigators, supervisors, and internal teams; conducts internet, database, and social media research; ensures quality, confidentiality, accurate data entry, timely escalation, and adherence to established procedures.