Teams at Delta Dental of Michigan

Provides escalated technical support for end-user hardware, software, and enterprise systems. Troubleshoots complex incidents, maintains knowledge-base documentation, analyzes incident trends, mentors junior support staff, coordinates cross-team issue resolution, reviews and implements change requests, and supports tactical project activities. Serves as a subject matter expert for endpoint security, mobile device management, virtualization, group policies, patching, and client management technologies.

Knowledge Science Intern supporting knowledge-based computation platforms and AI-enabled business rules frameworks. The role involves decision modeling and orchestration, modern software architecture, REST, JSON, Kafka, and containerization. Interns apply computer science concepts to real-world problems, contribute to technical solutions, collaborate with teams, and explain technical work to business audiences.

Coordinates application release and deployment activities across environments. Maintains release documentation and notes, gathers metrics, coordinates lower-environment changes, communicates planned downtime, monitors release progress, and serves as a point of contact during active releases through email, bridge lines, chat tools, or on-site support.