Teams at Delivery Hero

Supports employees and managers with People-related questions, HR projects, employment contracts, leave and absence administration, payroll tasks, authority inquiries, and other administrative work. The role requires organized, responsible, flexible communication in English and Swedish, along with comfort using HR systems, Microsoft Office, and G Suite.

Owns regional quality strategy across outsourced BPO hubs, standardizing audit frameworks, leading root-cause analysis, calibration, and continuous improvement initiatives. Uses SQL to analyze transaction and audit data, identify leading quality indicators, and prevent customer-impacting defects. Partners with service delivery, training, recruitment, and BPO leaders to establish closed-loop quality processes, improve coaching and onboarding, and ensure consistent operational standards across regions.

Analyze pricing, catalogue, customer behavior, conversion, and margin data to improve category UX and profitability. Responsibilities include building dashboards, diagnosing performance gaps, benchmarking competitors, designing A/B tests, optimizing catalogue discoverability, and translating insights into actions. The role partners cross-functionally with Category, Operations, Supply, Marketing, Product, Finance, and Data teams to implement recommendations and establish scalable data-driven decision-making routines.