DeepHealth Benefits Overview

Owns the Acute Care CT Suite roadmap and product strategy from clinical discovery through customer activation. Translates radiology and emergency-care needs into ML and software requirements, defines clinically meaningful metrics, coordinates cross-functional delivery across data, ML, engineering, QA/RA, and support, and manages regulatory impacts. The role leads product squads, competitive positioning, scope and timeline decisions, and collaboration with clinical, sales, and marketing stakeholders. Domestic and international travel of up to 10% is required.

Provides dedicated technical support for strategic healthcare IT accounts. Troubleshoots PACS, RIS, DICOM, HL7, EMR, databases, networks, operating systems, cloud integrations, and infrastructure issues. Manages incidents, escalations, SLAs, documentation, monitoring, maintenance, customer communication, training, and technical projects. Collaborates with engineering and internal teams, participates in on-call rotations and incident response, and supports implementations, upgrades, integrations, and go-live activities.

Provides dedicated technical support for strategic healthcare accounts, troubleshooting PACS, RIS, DICOM, HL7, EMR, databases, networks, operating systems, cloud integrations, and infrastructure. Owns incidents through resolution, coordinates escalations, maintains customer communication, documents troubleshooting, supports maintenance and implementations, monitors system health, contributes to root-cause analysis, and participates in on-call rotations. The role also delivers customer training and collaborates with engineering, infrastructure, product, project management, and customer success teams.