Teams at DC International, Inc.

Provides end-to-end first-line IT support for employees, including account provisioning, device and printer troubleshooting, software installation, license management, asset inventory, ticket triage, and escalation. Maintains patching and maintenance schedules, documents solutions in Markdown runbooks, and develops AI-assisted automations. Supports Microsoft, ERP, eCommerce, networking, warehouse, and collaboration systems in an on-site environment.