Teams at DBSync

Provides L2/L3 technical support for DBSync Cloud Replication and enterprise data integration solutions. Troubleshoots database connectivity, replication, synchronization, performance, deployment, and integration issues across cloud and on-premises environments. Manages enterprise customer escalations, SLAs, incidents, documentation, and communications while collaborating with engineering, product, and implementation teams. Supports U.S. customers during Central Time business hours.

Provides L2/L3 technical support for cloud replication and enterprise data integration products. Troubleshoots databases, CRM and ERP systems, data synchronization, replication failures, deployments, APIs, connectivity, and performance issues across cloud and on-premises environments. Manages enterprise customer relationships, escalations, SLAs, incident communications, documentation, and resolution coordination with engineering, product, and implementation teams while supporting U.S. customers during Central Time business hours.

Leads the engineering department, overseeing software development, architecture, project delivery, security, quality, hiring, mentoring, and staff development. Manages end-to-end product delivery across agile teams while collaborating with product, design, support, vendors, clients, and executive leadership. Drives scalable SaaS and cloud integration solutions using Java, AWS, multitenant architecture, microservices, Kubernetes, Docker, and DevOps practices.