Teams at Dayshape

Serves as a customer-facing technical advisor for strategic enterprise SaaS accounts. The role guides configuration, integrations, data flows, workflows, adoption, upgrades, and technical strategy; identifies risks and expansion opportunities; supports customer health reviews and complex issues; and partners with Customer Success, Support, Product, Engineering, Sales, and Professional Services to maximize platform value.

Implement and configure Dayshape’s resource management software for professional services customers. Responsibilities include stakeholder consulting, product demonstrations, discovery and design workshops, data mapping and migration, integration requirements, customer training, UAT, go-live support, and handover. The role also provides configuration expertise to project teams and contributes customer feedback to improve the product and delivery methodology.

Lead and develop a team of 6–10 Quality Engineers while improving quality, release, and engineering practices across product teams. The role involves coaching, performance management, capacity planning, risk-based quality decisions, CI/CD and automation improvements, release readiness, incident learning, and responsible adoption of AI in quality workflows. The manager will lead cross-team improvements, coordinate with Principal Quality Engineers, and deputize for the Head of Quality Engineering.