Teams at David C Cook

Provide customer support and order processing via phone, email, and chat; troubleshoot, document interactions, manage Zendesk tickets, process orders/returns, track shipments, assist sales with outbound calls, and maintain product and policy knowledge.

Lead marketing strategy and execution for a portfolio of books and digital products. Plan integrated campaigns, manage budgets, analyze performance, coordinate cross-functional teams, and build author/PR/agency relationships to grow revenue, audience engagement, and brand awareness.

Support the children's publishing team by coordinating projects from planning through production and promotion. Manage schedules, track deliverables, liaise with marketing, editorial, production, and sales, conduct market research, coordinate events and vendors, maintain brand files, and prepare reports and presentations.