Teams at Dave & Buster's

Supports and configures store operations IT systems, including POS, payment, ordering, and amusement applications. Performs configuration, data maintenance, testing, validation, documentation, incident troubleshooting, change control, release support, audits, deployments, and user acceptance activities. Configures menu items, pricing, POS screens, and kitchen routing while coordinating with business stakeholders, IT partners, and vendors to resolve issues and support service restoration.

Defines business needs and product requirements, translates workflows into acceptance criteria, maintains Confluence documentation and backlog priorities, facilitates stakeholder reviews and sign-offs, and partners with delivery and technical teams through development, testing, demonstrations, and adoption. Escalates priority conflicts to the Product Manager and supports roadmap proposals within an established product direction.

Drives event revenue through outbound prospecting, consultative selling, client retention, and new business development. Develops local sales strategies, manages the full sales cycle, builds and mentors a sales team, tracks performance metrics, maintains CRM records, and adapts tactics based on market trends. The role requires strong communication, presentation, negotiation, relationship-building, and leadership skills, with approximately 10% travel for community activities, trade shows, and conferences.