Teams at Dauphin County Library System

Provides customer service to library members in person and by phone; manages accounts, holds, fines, and circulation transactions. Assists with catalog, database, Internet, and basic computer use; answers reference questions and provides reader advisory services. Explains policies, handles routine complaints, supports programs and events, shelves materials, assists volunteers, and helps open or close branches while maintaining building security. May travel between libraries and outreach locations.

Directs the library system’s financial and administrative operations, including budgeting, financial reporting, audits, tax filings, payroll, investments, accounts receivable and payable, asset management, and regulatory compliance. Leads the Finance Department, advises executive leadership and the Board’s Finance and Executive Committees, oversees department budgets, improves financial workflows, trains managers, and supports long-range organizational planning. Provides financial guidance to the Capital Area Library District and represents the library with community groups and partner organizations.

Provide front-line library customer service: manage member accounts, check materials in/out, assist patrons with computers, online resources, and basic reference requests; support shelving, programs, branch opening/closing, and building security.