Teams at DataSpring

Leads DataSpring’s most strategic healthcare client relationships, building executive and operational alignment, protecting retention, driving value realization, identifying expansion opportunities, and coordinating cross-functional teams. The role develops multiyear account strategies, manages risks and escalations, supports renewals and negotiations, translates client priorities into organizational action, and serves as a trusted advisor to health plans and healthcare organizations. This is a fully remote position requiring travel up to 30%.

Manage and grow a portfolio of established healthcare clients as a strategic advisor and relationship owner. Develop account plans, drive solution adoption, monitor client health, support renewals, identify expansion opportunities, and coordinate cross-functional teams. Translate client, product, operational, and performance data into recommendations and measurable value. Lead executive relationships, issue resolution, risk mitigation, and value realization while maintaining accurate account information in Salesforce. This is a fully remote role requiring up to 30% travel.

Manages implementation professionals and leads complex client implementations, primarily for Coordination of Benefits healthcare data exchange solutions. Responsibilities include requirements analysis, solution design, client training, stakeholder management, risk mitigation, documentation, quality assurance, KPI tracking, resource planning, and process improvement. The role also recruits, coaches, and develops team members while serving as a subject matter expert on payer operations, eligibility workflows, and healthcare administrative technology.