DataSnipper Benefits Overview

Own and grow a portfolio of strategic customers by driving renewals, upsells, cross-sells, and expansion. Build stakeholder relationships, identify growth opportunities, lead commercial negotiations, mitigate renewal risks, forecast expansion accurately, and partner with Customer Success, Product, and Sales to improve adoption and customer outcomes.

Own the customer journey from onboarding through retention and expansion for B2B SaaS customers in audit and finance. Act as a strategic advisor, drive product adoption and value realization, lead training and business reviews, develop success plans, monitor customer health, support technical implementation, and identify growth opportunities. Collaborate cross-functionally with Product, Engineering, Sales, and Solutions Engineering while advocating for customer needs.

Own the customer journey for key corporate accounts, from onboarding and training through adoption, retention, value realization, and expansion. Act as a trusted advisor to audit and finance stakeholders, guide workflow transformation, develop success plans, monitor customer health, and identify growth opportunities. Collaborate with Product, Engineering, Sales, and Solutions Engineering to address customer needs and improve the platform.