Teams at Databento

Designs Databento’s visual identity across responsive websites, marketing campaigns, product launches, social media, events, and print collateral. Creates illustrations, diagrams, infographics, templates, and branded assets while translating technical concepts into clear visuals. Owns projects from concept through production, collaborates with growth and product design teams, and coordinates with vendors. Requires strong visual craft, web UX knowledge, design-system experience, and proficiency in Figma and Adobe Creative Cloud.

Own platform uptime, SLAs, SLOs, observability, high-availability deployments, containerization, and CI/CD. Optimize Python applications, troubleshoot production systems to the OS level, lead incident response and post-incident reviews, and establish reliability practices across engineering. The role also involves on-call support, performance profiling, capacity planning, and independently delivering reliability projects.

Owns billing-related customer support, including invoice questions, payment issues, disputes, renewals, and dunning communications. Maintains enterprise subscriptions and billing details in Stripe, investigates usage discrepancies through internal dashboards, coordinates with Sales and Finance, completes vendor onboarding, and processes company vendor invoices. The role also improves billing documentation and helps ensure accurate, complete customer invoicing.