Teams at Daniels Health

Communicates with customers by phone to collect overdue balances, negotiate payment arrangements, resolve payment concerns, and document interactions accurately. Reviews account information in ERP and CRM systems, performs required follow-ups, escalates complex issues, protects confidential information, and meets individual and team performance targets in a high-volume call-center environment.

Conduct high-volume outbound calls to collect overdue account balances, negotiate payment arrangements, resolve payment concerns, and document customer interactions accurately in ERP and CRM systems. Follow up on commitments, escalate complex issues, protect confidential information, and meet performance targets while providing professional bilingual customer service.

Lead a team of four Commercial Finance Analysts and own budgeting, forecasting, P&L reporting, financial modeling, KPI reporting, and commercial decision support. Partner with operations and sales leaders to improve profitability, productivity, pricing, working capital, and sustainable growth. The role includes people leadership, business-case development, financial controls, and regular travel to sites across the United States.